/* ==========================================================================
   Live support — the floating bubble, the panel behind it, and the same
   conversation as a full page (/support/chat).

   Built on the storefront's own tokens (shop.css): flat surfaces, 1px borders,
   no gradients, light and dark from the same variables. The panel is a phone
   messenger on purpose — a title with a live dot, bubbles that lean left and
   right, a day separator, a typing indicator and a composer — because that is
   the one chat layout nobody has to learn. Under 560px it stops pretending and
   becomes the whole screen.
   ========================================================================== */

.lc { --lc-w: 390px; --lc-h: 620px; }

/* ── the bubble ─────────────────────────────────────────────────────────── */
.lc-fab {
  position: fixed; right: 24px; bottom: 24px; z-index: 88;
  width: 58px; height: 58px; border-radius: 99px;
  display: grid; place-items: center;
  background: var(--accent); color: var(--on-accent);
  border: 1px solid rgba(255, 255, 255, .14);
  box-shadow: 0 10px 30px -10px rgba(var(--accent-rgb), .7), var(--shadow);
  transition: transform .2s var(--ease), background .2s;
}
.lc-fab:hover { background: var(--accent-hover); transform: translateY(-2px) scale(1.03); }
.lc-fab:active { transform: scale(.95); }
.lc-fab .ic { width: 24px; height: 24px; stroke-width: 2; }
.lc-fab-s, .lc-fab-c { display: grid; place-items: center; grid-area: 1 / 1; transition: opacity .18s, transform .22s var(--ease); }
.lc-fab-c { opacity: 0; transform: rotate(-90deg) scale(.7); }
.lc.open .lc-fab-s { opacity: 0; transform: rotate(90deg) scale(.7); }
.lc.open .lc-fab-c { opacity: 1; transform: none; }
.lc-fab .lc-dot { position: absolute; right: 2px; bottom: 2px; }
.lc-fab .lc-pip {
  position: absolute; top: -3px; right: -3px; min-width: 21px; height: 21px; padding: 0 6px;
  border-radius: 99px; background: var(--red); color: #fff; border: 2px solid var(--bg);
  font: 800 11px/17px var(--sans); text-align: center;
}
/* A gentle nudge, once, when a reply is waiting and the panel is shut. */
.lc.unseen:not(.open) .lc-fab { animation: lc-nudge 2.4s var(--ease) 1s 3; }
@keyframes lc-nudge {
  0%, 72%, 100% { transform: none; }
  78% { transform: translateY(-5px) rotate(-7deg); }
  86% { transform: translateY(-2px) rotate(5deg); }
  93% { transform: translateY(-1px) rotate(-2deg); }
}

/* the live dot — on / wait / off */
.lc-dot { width: 11px; height: 11px; border-radius: 99px; border: 2px solid var(--surface); background: var(--text-3); flex: none; }
.lc-dot.on { background: var(--green); box-shadow: 0 0 0 0 rgba(var(--green-rgb), .55); animation: lc-ping 2.1s var(--ease) infinite; }
.lc-dot.wait { background: var(--gold); }
.lc-dot.off { background: var(--text-3); }
@keyframes lc-ping {
  0% { box-shadow: 0 0 0 0 rgba(var(--green-rgb), .5); }
  70% { box-shadow: 0 0 0 7px rgba(var(--green-rgb), 0); }
  100% { box-shadow: 0 0 0 0 rgba(var(--green-rgb), 0); }
}

/* ── the panel ──────────────────────────────────────────────────────────── */
.lc-panel {
  position: fixed; right: 24px; bottom: 94px; z-index: 89;
  width: var(--lc-w); max-width: calc(100vw - 32px);
  height: var(--lc-h); max-height: calc(100vh - 140px);
  display: flex; flex-direction: column; overflow: hidden;
  background: var(--surface); border: 1px solid var(--line-2); border-radius: 22px;
  box-shadow: var(--shadow-lg);
  transform-origin: bottom right;
  animation: lc-in .24s var(--ease) both;
}
/* Nothing inside may push the panel sideways: a full-width button with a
   margin did exactly that and put a horizontal scrollbar under the chat. */
.lc-panel, .lc-pane, .lc-body, .lc-foot, .lc-start, .lc-mid { min-width: 0; max-width: 100%; }
.lc-panel * { max-width: 100%; }
.lc-pane, .lc-start, .lc-body { overflow-x: hidden; }
@keyframes lc-in { from { opacity: 0; transform: translateY(14px) scale(.96); } to { opacity: 1; transform: none; } }
.lc-panel[hidden] { display: none; }

/* ── the header, on either frame ────────────────────────────────────────── */
.lc-head {
  flex: none; display: flex; align-items: center; gap: 12px;
  padding: 13px 14px; border-bottom: 1px solid var(--line);
  background: var(--surface-2);
}
.lc-av {
  position: relative; flex: none; width: 40px; height: 40px; border-radius: 99px;
  display: grid; place-items: center; overflow: visible;
  background: var(--accent); color: var(--on-accent); font: 800 16px var(--sans);
}
.lc-av img { width: 40px; height: 40px; border-radius: 99px; object-fit: cover; }
.lc-av .lc-dot { position: absolute; right: -1px; bottom: -1px; border-color: var(--surface-2); }
.lc-who { flex: 1; min-width: 0; }
.lc-who b { display: block; font: 700 14.5px var(--sans); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lc-who small { display: block; margin-top: 1px; font-size: 12.5px; color: var(--text-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lc-acts { flex: none; display: flex; align-items: center; gap: 4px; }
.lc-code { font-size: 11.5px; color: var(--text-3); padding: 4px 9px; border: 1px solid var(--line-2); border-radius: 99px; }
.lc-ib {
  display: grid; place-items: center; width: 32px; height: 32px; flex: none;
  border-radius: 10px; border: 1px solid transparent; background: transparent;
  color: var(--text-2); cursor: pointer; transition: background .15s, color .15s;
}
.lc-ib:hover { background: var(--surface-3); color: var(--text); }
.lc-ib .ic { width: 17px; height: 17px; }

/* ── panes ──────────────────────────────────────────────────────────────── */
.lc-pane { display: none; flex: 1; min-height: 0; flex-direction: column; }
.lc[data-view="signin"] .lc-pane[data-pane="signin"],
.lc[data-view="start"]  .lc-pane[data-pane="start"],
.lc[data-view="chat"]   .lc-pane[data-pane="chat"],
.lc[data-view="rate"]   .lc-pane[data-pane="rate"] { display: flex; }

.lc-mid { padding: 26px 22px; text-align: center; overflow-y: auto; }
.lc-mid.tight { padding: 20px 18px 8px; }
.lc-tile {
  display: grid; place-items: center; width: 54px; height: 54px; margin: 0 auto 14px;
  border-radius: 17px; background: rgba(var(--accent-rgb), .12); color: var(--accent);
  border: 1px solid rgba(var(--accent-rgb), .22);
}
.lc-tile.ok { background: rgba(var(--green-rgb), .12); color: var(--green); border-color: rgba(var(--green-rgb), .22); }
.lc-tile .ic { width: 25px; height: 25px; }
.lc-mid h3 { font: 760 18px/1.25 var(--sans); letter-spacing: -.02em; }
.lc-mid p { margin-top: 8px; font-size: 14px; line-height: 1.6; color: var(--text-2); }
.lc-mid .btn { margin-top: 14px; }
.lc-alt { margin-top: 14px; font-size: 12.5px; color: var(--text-3); }
.lc-hours { display: inline-flex; align-items: center; gap: 5px; white-space: nowrap; color: var(--text-3); }

/* ── the start form ─────────────────────────────────────────────────────── */
/* Spacing lives on the form, never as a margin on a full-width child: that is
   what used to add 36px of width the panel could not hold. */
.lc-start { display: flex; flex-direction: column; min-height: 0; overflow-y: auto;
  padding: 0 18px 18px; gap: 12px; }
.lc-start > .lc-mid { padding-left: 0; padding-right: 0; }
.lc-ordernote {
  display: flex; align-items: center; gap: 9px; padding: 9px 12px; border-radius: 12px;
  border: 1px solid rgba(var(--accent-rgb), .3); background: rgba(var(--accent-rgb), .08);
  font-size: 12.5px; color: var(--text-2);
}
.lc-ordernote[hidden] { display: none; }
.lc-ordernote .ic { width: 15px; height: 15px; color: var(--accent); flex: none; }
.lc-ordernote b { color: var(--text); font-family: var(--mono); font-size: 12px; }
.lc-subs { display: flex; flex-wrap: wrap; gap: 7px; }
.lc-sub { position: relative; cursor: pointer; }
.lc-sub input { position: absolute; opacity: 0; width: 0; height: 0; }
.lc-sub span {
  display: inline-block; padding: 7px 13px; border-radius: 99px;
  border: 1px solid var(--line-2); background: var(--surface-2);
  font: 600 12.5px var(--sans); color: var(--text-2); transition: all .15s;
}
.lc-sub:hover span { border-color: var(--line-3); color: var(--text); }
.lc-sub input:checked + span { background: rgba(var(--accent-rgb), .14); border-color: rgba(var(--accent-rgb), .45); color: var(--accent); }
.lc-sub input:focus-visible + span { box-shadow: var(--ring); }
.lc-pickorder { display: block; font-size: 12.5px; color: var(--text-3); }
.lc-pickorder select {
  margin-top: 6px; width: 100%; height: 42px; padding: 0 12px; border-radius: 12px;
  border: 1px solid var(--line-2); background: var(--surface-2); color: var(--text);
  font: 400 14px var(--sans);
}
.lc-ta {
  padding: 12px 14px; width: 100%; resize: vertical;
  min-height: 86px; border-radius: 14px; border: 1px solid var(--line-2);
  background: var(--surface-2); color: var(--text); font: 400 14px/1.6 var(--sans);
}
.lc-ta:focus { outline: none; border-color: rgba(var(--accent-rgb), .55); box-shadow: var(--ring); }
.lc-start .lc-alt { margin: 0; text-align: center; }

/* ── the conversation ───────────────────────────────────────────────────── */
.lc-body {
  flex: 1; min-height: 0; overflow-y: auto; overscroll-behavior: contain;
  padding: 16px 14px 6px; display: flex; flex-direction: column; gap: 3px;
  scrollbar-width: thin;
}
.lc-body::-webkit-scrollbar { width: 8px; }
.lc-body::-webkit-scrollbar-thumb { background: var(--line-2); border-radius: 99px; }
.lc-stream { display: flex; flex-direction: column; gap: 3px; }

.lc-day { margin: 14px 0 8px; text-align: center; }
.lc-day span {
  display: inline-block; padding: 3px 11px; border-radius: 99px;
  background: var(--surface-2); border: 1px solid var(--line);
  font: 700 10.5px var(--sans); letter-spacing: .06em; text-transform: uppercase; color: var(--text-3);
}

.lc-m { display: flex; align-items: flex-end; gap: 6px; margin-top: 4px; animation: lc-pop .22s var(--ease) both; }
@keyframes lc-pop { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.lc-m.me { justify-content: flex-end; }
.lc-m.me + .lc-m.me, .lc-m.them + .lc-m.them { margin-top: 1px; }
.lc-b {
  max-width: 82%; padding: 9px 13px; border-radius: 17px;
  font-size: 14.2px; line-height: 1.55; word-break: break-word;
  border: 1px solid var(--line-2); background: var(--surface-2);
}
.lc-m.them .lc-b { border-bottom-left-radius: 6px; }
.lc-m.me .lc-b {
  background: var(--accent); color: var(--on-accent);
  border-color: transparent; border-bottom-right-radius: 6px;
}
.lc-b p { margin: 0; white-space: pre-wrap; }
.lc-b time { display: block; margin-top: 3px; font-size: 10.5px; opacity: .62; text-align: right; }
.lc-b .lc-img { display: block; margin: -2px -5px 6px; border-radius: 12px; overflow: hidden; }
.lc-b .lc-img img { width: 100%; max-height: 240px; object-fit: cover; }
/* the quoted message a reply carries */
.lc-q {
  display: block; margin: -1px -4px 6px; padding: 6px 10px; border-radius: 9px;
  border-left: 3px solid currentColor; background: rgba(127, 127, 127, .14);
  font-size: 12.5px; line-height: 1.45; opacity: .9;
}
.lc-q b { display: block; font-weight: 700; font-size: 11.5px; }
.lc-q span { display: block; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
/* the reply gesture — a quiet arrow that appears on hover or focus */
.lc-rb {
  flex: none; width: 26px; height: 26px; display: grid; place-items: center; border: 0;
  border-radius: 99px; background: transparent; color: var(--text-3); cursor: pointer;
  opacity: 0; transform: scale(.8); transition: opacity .15s, transform .15s, color .15s;
}
.lc-m.me .lc-rb { order: -1; }
.lc-m:hover .lc-rb, .lc-rb:focus-visible { opacity: 1; transform: none; }
.lc-rb:hover { color: var(--accent); }
.lc-rb .ic { width: 14px; height: 14px; }

.lc-m.sys { justify-content: center; margin: 10px 0; }
.lc-m.sys span {
  max-width: 88%; padding: 7px 14px; border-radius: 12px; text-align: center;
  background: var(--surface-2); border: 1px dashed var(--line-2);
  font-size: 12.5px; line-height: 1.55; color: var(--text-2); white-space: pre-wrap;
}

/* "support will arrive shortly" */
.lc-wait {
  display: grid; justify-items: center; gap: 4px; padding: 18px 16px; margin-bottom: 6px;
  border-radius: 16px; border: 1px solid rgba(var(--gold-rgb), .3);
  background: rgba(var(--gold-rgb), .08); text-align: center;
}
.lc-wait[hidden] { display: none; }
.lc-wait b { font: 740 14.5px var(--sans); }
.lc-wait span { font-size: 12.5px; color: var(--text-2); }
.lc-pulse { display: flex; gap: 5px; margin-bottom: 6px; }
.lc-pulse i { width: 7px; height: 7px; border-radius: 99px; background: var(--gold); animation: lc-bounce 1.3s var(--ease) infinite; }
.lc-pulse i:nth-child(2) { animation-delay: .16s; }
.lc-pulse i:nth-child(3) { animation-delay: .32s; }
@keyframes lc-bounce { 0%, 60%, 100% { transform: none; opacity: .45; } 30% { transform: translateY(-6px); opacity: 1; } }

/* "typing…" */
.lc-typing { display: flex; gap: 4px; align-items: center; padding: 9px 14px; margin: 4px 0 2px;
  width: fit-content; border-radius: 17px; border-bottom-left-radius: 6px;
  border: 1px solid var(--line-2); background: var(--surface-2); }
.lc-typing[hidden] { display: none; }
.lc-typing span { width: 6px; height: 6px; border-radius: 99px; background: var(--text-3); animation: lc-bounce 1.2s var(--ease) infinite; }
.lc-typing span:nth-child(2) { animation-delay: .15s; }
.lc-typing span:nth-child(3) { animation-delay: .3s; }

/* ── the composer ───────────────────────────────────────────────────────── */
.lc-foot { flex: none; border-top: 1px solid var(--line); background: var(--surface-2); padding: 9px 10px; }
.lc-replybar, .lc-file {
  display: flex; align-items: center; gap: 8px; margin-bottom: 7px; padding: 6px 8px 6px 10px;
  border-radius: 12px; background: var(--surface-3); border: 1px solid var(--line);
  font-size: 12.5px; color: var(--text-2);
}
.lc-replybar[hidden], .lc-file[hidden] { display: none; }
.lc-replybar .lc-q { flex: 1; min-width: 0; margin: 0; padding: 0; background: none; border-left: 2px solid var(--accent); padding-left: 8px; }
.lc-file span { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lc-compose { display: flex; align-items: flex-end; gap: 6px; }
.lc-clip { position: relative; cursor: pointer; }
.lc-clip input { position: absolute; inset: 0; opacity: 0; cursor: pointer; width: 100%; }
.lc-compose textarea {
  flex: 1; min-width: 0; max-height: 132px; resize: none; padding: 9px 13px;
  border-radius: 17px; border: 1px solid var(--line-2); background: var(--surface);
  color: var(--text); font: 400 14px/1.5 var(--sans);
  /* A one-line box with `overflow:auto` draws Windows' scrollbar arrows inside
     itself; the box grows with the text instead, so there is nothing to scroll
     until it hits its ceiling. */
  overflow-y: hidden; scrollbar-width: none;
}
.lc-compose textarea::-webkit-scrollbar { width: 0; height: 0; }
.lc-compose textarea:focus { outline: none; border-color: rgba(var(--accent-rgb), .55); box-shadow: var(--ring); }
/* waiting to be accepted: the composer is there, but not yet yours */
.lc-lock {
  display: flex; align-items: center; gap: 9px; margin-bottom: 8px; padding: 9px 12px;
  border-radius: 12px; border: 1px dashed var(--line-2); background: var(--surface-3);
  font-size: 12.5px; color: var(--text-2);
}
.lc-lock[hidden] { display: none; }
.lc-lock .ic { width: 15px; height: 15px; flex: none; color: var(--gold); }
.lc-foot.locked .lc-compose { opacity: .5; pointer-events: none; }
.lc-foot.locked .lc-quick button[data-lc-end] { display: none; }
.lc-send {
  flex: none; width: 36px; height: 36px; display: grid; place-items: center; cursor: pointer;
  border-radius: 99px; border: 0; background: var(--accent); color: var(--on-accent);
  transition: background .15s, transform .15s;
}
.lc-send:hover { background: var(--accent-hover); }
.lc-send:active { transform: scale(.92); }
.lc-send:disabled { opacity: .45; cursor: default; transform: none; }
.lc-send .ic { width: 17px; height: 17px; }
.lc-quick { display: flex; gap: 6px; margin-top: 8px; flex-wrap: wrap; }
.lc-quick a, .lc-quick button {
  display: inline-flex; align-items: center; gap: 5px; padding: 5px 10px; cursor: pointer;
  border-radius: 99px; border: 1px solid var(--line-2); background: transparent;
  font: 600 11.5px var(--sans); color: var(--text-3); transition: all .15s;
}
.lc-quick a:hover, .lc-quick button:hover { color: var(--text); border-color: var(--line-3); }
.lc-quick .ic { width: 13px; height: 13px; }
.lc-quick button.ok { color: var(--green); border-color: rgba(var(--green-rgb), .4);
  background: rgba(var(--green-rgb), .09); }
.lc-quick button.ok:hover { background: rgba(var(--green-rgb), .16); color: var(--green); }

/* the canned replies an operator picks from (panel side uses its own CSS) */
.lc-err {
  flex: none; margin: 0; padding: 9px 16px; font-size: 12.5px;
  background: rgba(var(--red-rgb), .12); color: var(--red); border-top: 1px solid rgba(var(--red-rgb), .3);
}
.lc-err[hidden] { display: none; }

/* ── stars ──────────────────────────────────────────────────────────────── */
.lc-stars { display: flex; justify-content: center; gap: 4px; margin-top: 14px; }
.lc-star { width: 42px; height: 42px; display: grid; place-items: center; cursor: pointer;
  border: 1px solid var(--line-2); border-radius: 13px; background: var(--surface-2);
  color: var(--text-3); transition: all .15s; }
.lc-star .ic { width: 20px; height: 20px; }
.lc-star:hover, .lc-star.lit { color: var(--gold); border-color: rgba(var(--gold-rgb), .45); background: rgba(var(--gold-rgb), .1); }
.lc-star:hover .ic, .lc-star.lit .ic { fill: currentColor; }

/* ── the door on /support ───────────────────────────────────────────────── */
.lc-cta {
  display: flex; align-items: center; gap: 14px; margin-bottom: 18px; padding: 16px 18px;
  border-color: rgba(var(--accent-rgb), .3); transition: border-color .2s, transform .2s var(--ease);
}
.lc-cta:hover { border-color: rgba(var(--accent-rgb), .55); transform: translateY(-2px); }
.lc-cta-t { flex: 1; min-width: 0; }
.lc-cta-t b { display: block; font: 720 15.5px var(--sans); letter-spacing: -.01em; }
.lc-cta-t small { display: block; margin-top: 3px; font-size: 13px; color: var(--text-2); }
.lc-cta-dot {
  flex: none; display: inline-flex; align-items: center; gap: 7px; padding: 5px 12px;
  border-radius: 99px; border: 1px solid var(--line-2); background: var(--surface-2);
  font: 700 11.5px var(--sans); color: var(--text-2);
}
.lc-cta > .ic { flex: none; color: var(--text-3); }
@media (max-width: 560px) {
  .lc-cta { flex-wrap: wrap; }
  .lc-cta-dot { margin-left: 56px; }
}

/* ── /support/chat, the full page ───────────────────────────────────────── */
.lc-page { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 22px; align-items: start; }
.lc-card { padding: 0; overflow: hidden; display: flex; flex-direction: column; height: min(72vh, 680px); }
.lc-card .lc-head { border-radius: 0; }
.lc-card .lc-pane[data-pane="rate"] { overflow-y: auto; }
.lc-card .lc-body.past { border-top: 1px solid var(--line); opacity: .75; }
.lc-side { display: grid; gap: 16px; position: sticky; top: 96px; }
.lc-facts { list-style: none; display: grid; gap: 9px; }
.lc-facts li { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; font-size: 13.5px; }
.lc-facts span { color: var(--text-3); }
.lc-facts b { font-weight: 650; text-align: right; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.lc-past { list-style: none; display: grid; gap: 7px; }
.lc-past a { display: flex; align-items: center; gap: 10px; padding: 9px 11px; border-radius: 12px;
  border: 1px solid var(--line); background: var(--surface-2); transition: border-color .15s; }
.lc-past a:hover { border-color: var(--line-3); }
.lc-past b { font-size: 12.5px; }
.lc-past span { flex: 1; font-size: 12px; color: var(--text-3); }
.lc-rated { font-style: normal; font-size: 11.5px; font-weight: 700; color: var(--gold); }

@media (max-width: 1000px) {
  .lc-page { grid-template-columns: minmax(0, 1fr); }
  .lc-side { position: static; }
}

/* ── phones: the panel is the screen ───────────────────────────────────── */
@media (max-width: 900px) {
  .lc-fab { right: 16px; bottom: calc(84px + env(safe-area-inset-bottom, 0px)); width: 52px; height: 52px; }
  .lc-fab .ic { width: 22px; height: 22px; }
}
@media (max-width: 560px) {
  .lc-panel {
    right: 0; left: 0; bottom: 0; top: 0;
    width: 100%; max-width: none; height: 100%; max-height: none;
    border: 0; border-radius: 0;
    padding-bottom: env(safe-area-inset-bottom, 0px);
    animation: lc-sheet .26s var(--ease) both;
  }
  @keyframes lc-sheet { from { opacity: 0; transform: translateY(24px); } to { opacity: 1; transform: none; } }
  .lc.open .lc-fab { display: none; }
  .lc-head { padding-top: calc(13px + env(safe-area-inset-top, 0px)); }
  .lc-b { max-width: 86%; }
  .lc-card { height: calc(100vh - 230px); min-height: 420px; }
}

/* nothing moves for anyone who asked for that */
@media (prefers-reduced-motion: reduce) {
  .lc-panel, .lc-m { animation: none; }
  .lc-dot.on, .lc-pulse i, .lc-typing span { animation: none; }
  .lc.unseen:not(.open) .lc-fab { animation: none; }
}